Return Policy

Five Below Return Policy

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Could you please return the room plants you bought three days ago from Five Below? Or do you have a change of mind about those door mats? Because, you know, they don’t go with the Halloween vibe, no?

Either way, you are safe with their “EXCHANGING & REFUNDING” policy—thumbs up. Yes, you can return just about anything to Five Below.

Any conditions? Yes. The item should be new, unopened, of course. Most importantly, don’t forget to take your original purchase receipt or online order confirmation if you had ordered it online. (for refunding)

If you are exchanging something, pick something of equal value. The item you are exchanging should be either faulty or unopened.

Are there any exceptions? OH YES! Five Below won’t take your Bulky purchases as returns, sorry. At least not until you receive the wrong items.

By Bulk purchases, I mean customized orders like 50 or more of the same things since these were ordered and shipped to their store for you.

How to Return/Exchange Defective Items Through Stores?

Five Below’s Headquarters is located in Philadelphia, but this American discount store chain business is easily found across 40 states in college towns and strip malls.

So find a store near you, visit them with your defective item, ask their staff for the refund/exchange procedure, and allow them to guide you.

Before making a return, check the opening hours of Five Below; they may vary throughout the week.

On Sundays, they typically close earlier. They are also closed on Easter Sunday and Christmas Day.

What’s the Time Frame for Returns?

Look for the oldest thing you bought from Five Below in your closet. Oh no, that’s 3 years old! Wish to return it? Well good for you, You CAN!

There is literally no time limit on returns at stores like Five Below. Their policy gives you unlimited time to make a return.

How To Return Online Purchases To Five Below Through Mail?

If you need to ship back the items you bought “online”, you may use this returning method.


Though Five Below advises customers to return items to their nearest store, you may not have one close in your vicinity, so returning through Mail is a good option.

Here is what you have to do:

  • Contact Their help service page. Ask for the return form and discuss with them why you are returning the package.
  • Upon receiving the return form, print two copies of it. Place one copy in the return package while keeping the other with you.
  • Ship your parcel to this address—eCommerce Returns, 5 Gateway Blvd, Pedricktown, NJ 08067, and send your tracking number to their customer support team.
  • Keep in mind that you will have to pay for all the charges yourself, using this method.

Visit [email protected] & [email protected] for the shipping contact info for Conroe, TX, and Buckeye, AZ.

Customer Support And Contact Information

  • Contact Customer Relations here.
  • Contact the Open Door Hotline here or call 833-607-2560 to report policy violations or theft, harassment, etc.
  • For ship center Contact Info click here.

Return Policy Of Five Below FAQs

Does Five Below accept returns?

Yes, totally. Refunding and exchanging are accepted at Five Below if the item is unused or opened. You can return it by visiting the nearest store to you, or through mail.

What is the time limit for returning items to Five Below?

None. There is no time limit to returning items to Five Below. It’s just in their policy.

Is the return & exchange policy applicable to all items?

The items ordered for you and not already available at Five Below can only be returned if you receive the correct items. Or, if you ordered 50+ items (bulks), they also cannot be returned.


In this article, we shared the Return Policy of Five Below, according to which Refunding and Exchanging items when you have a change of mind is openly acceptable. 

We also provided ways to return your products, discussed policy exceptions, and tried to cover your queries by answering relevant FAQs. 

Don’t forget to comment and let us know where we are lacking. Thank you for reading.

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About author
James Martin is a Fashion enthusiast and expert blogger, guiding you through the world of alternative shopping options with insightful recommendations and style inspiration.